Customer can't install AIR - error 3001 - (with installation log file)

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i have customer wasreceiving error 3001 when try install our app.  put him through our normal course of troubleshooting steps work installation trouble):

 

(our app called ynab 3)

  1. go control panel->add/remove programs or control panel->uninstall program
  2. uninstall ynab 3 , adobe air if listed.
  3. download , run microsoft installer cleanup utility
  4. remove ynab or air files shown utility
  5. delete air files or folders within: c:\program files\common files\
  6. delete "ynab" folder or folders within: c:\program files\
  7. download & install adobe air
  8. download & install ynab 3

 

he tried running installer -uninstall switch continues have trouble.  log files still points error 3001, , says freezing when tries install air.  see screenshot sent:

http://screencast.com/t/ndgwmtfm

 

any can offer appreciated!

 

here recent log file entries:

 

[2010-06-28:13:13:38] performing runtime install

[2010-06-28:13:13:38] ui swf load complete

[2010-06-28:13:13:39] ui initialized

[2010-06-28:13:13:39] starting user confirmation

[2010-06-28:13:13:39] version of installer: 2.0.2.12610

[2010-06-28:13:13:39] installation type: new

[2010-06-28:13:13:42] starting install

[2010-06-28:13:13:42] scheduling runtime installation operations

[2010-06-28:13:13:42] scheduling msi install operation

[2010-06-28:13:13:42] beginning runtime installation

[2010-06-28:13:13:42] beginning install

[2010-06-28:13:13:42] installing c:\docume~1\patric~1\locals~1\temp\air45.tmp\setup.msi

[2010-06-28:13:13:45] copying c:\docume~1\patric~1\locals~1\temp\air45.tmp\adobe air\versions\1.0\resources\airappinstaller.exe c:\documents , settings\default user\application data\macromedia\flash player\www.macromedia.com\bin\airappinstaller\airappinstaller.exe

[2010-06-28:13:13:46] copying c:\docume~1\patric~1\locals~1\temp\air45.tmp\adobe air\versions\1.0\resources\digest.s c:\documents , settings\default user\application data\macromedia\flash player\www.macromedia.com\bin\airappinstaller\digest.s

[2010-06-28:13:13:46] execution complete; beginning commit phase

[2010-06-28:13:13:46] commit complete

[2010-06-28:13:13:46] install complete

[2010-06-28:13:13:49] error during install: [errorevent type="error" bubbles=false cancelable=false eventphase=2 text="error #3001" errorid=3001]

[2010-06-28:13:13:49] runtime install entering error state: [errorevent type="error" bubbles=false cancelable=false eventphase=2 text="error #3001" errorid=3001]

[2010-06-28:13:13:54] begin quitting

[2010-06-28:13:40:49] ui swf load complete

[2010-06-28:13:40:49] starting uninstall

[2010-06-28:13:40:49] scheduling msi uninstall operation active product guid {b194272d-1f92-46df-99eb-8d5ce91cb4ec}

[2010-06-28:13:40:50] beginning install

[2010-06-28:13:40:50] uninstalling product w/ guid {b194272d-1f92-46df-99eb-8d5ce91cb4ec}

[2010-06-28:13:40:54] copying c:\documents , settings\default user\application data\macromedia\flash player\www.macromedia.com\bin\airappinstaller c:\documents , settings\patrick hislastname\local settings\temp\fla55.tmp\temp

[2010-06-28:13:40:54] deleting c:\documents , settings\default user\application data\macromedia\flash player\www.macromedia.com\bin\airappinstaller

[2010-06-28:13:40:54] deleting c:\documents , settings\default user\application data\macromedia\flash player\www.macromedia.com\bin\airappinstaller failed; ignoring

[2010-06-28:13:40:54] execution complete; beginning commit phase

[2010-06-28:13:40:54] deleting c:\documents , settings\patrick hislastname\local settings\temp\fla55.tmp\temp

[2010-06-28:13:40:54] commit complete

[2010-06-28:13:40:54] install complete

[2010-06-28:13:40:54] begin quitting

[2010-06-28:13:43:45] performing runtime install

[2010-06-28:13:43:45] ui swf load complete

[2010-06-28:13:43:46] ui initialized

[2010-06-28:13:43:46] starting user confirmation

[2010-06-28:13:43:46] version of installer: 2.0.2.12610

[2010-06-28:13:43:46] installation type: new

[2010-06-28:13:43:49] starting install

[2010-06-28:13:43:49] scheduling runtime installation operations

[2010-06-28:13:43:49] scheduling msi install operation

[2010-06-28:13:43:49] beginning runtime installation

[2010-06-28:13:43:49] beginning install

[2010-06-28:13:43:49] installing c:\docume~1\patric~1\locals~1\temp\air59.tmp\setup.msi

[2010-06-28:13:43:53] copying c:\docume~1\patric~1\locals~1\temp\air59.tmp\adobe air\versions\1.0\resources\airappinstaller.exe c:\documents , settings\default user\application data\macromedia\flash player\www.macromedia.com\bin\airappinstaller\airappinstaller.exe

[2010-06-28:13:43:53] copying c:\docume~1\patric~1\locals~1\temp\air59.tmp\adobe air\versions\1.0\resources\digest.s c:\documents , settings\default user\application data\macromedia\flash player\www.macromedia.com\bin\airappinstaller\digest.s

[2010-06-28:13:43:53] execution complete; beginning commit phase

[2010-06-28:13:43:53] commit complete

[2010-06-28:13:43:53] install complete

[2010-06-28:13:43:57] error during install: [errorevent type="error" bubbles=false cancelable=false eventphase=2 text="error #3001" errorid=3001]

[2010-06-28:13:43:57] runtime install entering error state: [errorevent type="error" bubbles=false cancelable=false eventphase=2 text="error #3001" errorid=3001]

[2010-06-28:13:43:58] begin quitting

[2010-06-28:13:46:53] ui swf load complete

[2010-06-28:13:46:54] ui initialized

[2010-06-28:13:47:19] begin quitting

[2010-06-28:13:47:22] ui swf load complete

[2010-06-28:13:47:23] ui initialized

[2010-06-28:13:49:26] begin quitting

[2010-06-28:13:50:45] ui swf load complete

[2010-06-28:13:50:46] ui initialized

[2010-06-28:13:51:41] begin quitting

fwiw, error 3001 indicates file or directory permissions issue: "file or directory access denied." (i don't know how permissions might go awry, though.)



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