Ereader firmware upgrade- no longer read library books

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i have kobo ereader- , have had have firmware upgraded- have had no problems using library books until after the upgrade library material coming locked ...

kobo had me deactivate , reactive th machine several times try different things hget eorror message saying many activations

 

i have called , got no tech support have been in web chat on 2 hours no , whn try fill in web file error page

 

i ready scream extremly fustrating iand getting no !



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