Problems with playback of embedded .mp4 videos in PDF

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i creating ebook has embedded videos made in premiere pro cs4. 

 

they play great in pdf on imac when email pdf windows laptop, videos barely play!  windows laptop has acrobat 9 reader installed. 

 

i have tried embedding videos multimedia tool using flash format , using legacy multimedia content option.

 

why windows have trouble playback!?  of customers have windows computers need resolved.

 

any thoughts?????

when used flash tool, did convert mp4 flash? if how , settings?



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