Why do AVCHD (.mts) video thumbnails not appear in Organizer 8?

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thumbnails video clips imported organizer 8 (via premiere elements 8) not appearing avchd (.mts) files.    numerous online forums show common issue, other renaming file extensions .mts .m2ts, have not found other more practical solutions.   adobe customer service of no help.   other proposed solutions such installing new codecs have not solved issue.   ideas?

usually, when premiere elements media downloader used capture video , have latest version of quicktime, not case. clips show up.

 

but not case on systems.

 

have contacted adobe find out why might happening? user-to-user forum. can speak our own personal experience.



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