Encore CS5 Application failed to start

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i have adobe production cs5 working except encore has following message;

"the application has failed start because side-by-side configuration inncorrect. please see application event log or use command-line sxstrace.exe tool more details."

 

i've no idea event log or sxstrace tool is.

 

this on brand new compueter windows 7 ultimate 64 bit 12gb ram , nvidia geoforce gtx 285 video card. other programs have installed have been windows office home edition, adobe reader 9 , quicktime 7. other programs fine eg premier, after effects, soundbooth etc. advice appreciated.

hi ,

 

just restart machine , try launching encore again.

 

thanks

minu



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